Nip 7 Things You Ought to Know Before Dealing with Your Next Fastidious Customer
1. Outrage precludes rationality.
Livid customers simply cannot rationalize. This is because they are so wrapped up in the passion of indignation that everything you communicate is filtered through their emotions. Anger is an sensation and emotions are proficient in the honourableness side of the brain. Rationalizing, poser solving, listening, and negotiating are […]